Shipping policy

Last Updated: June 2026

Thank you for shopping with us. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders are not processed, shipped, or delivered on weekends or public holidays.
  • During peak seasons, sales events, or holidays, processing times may be slightly longer.

Shipping Time

Within India

  • Standard Shipping: 3–7 business days
  • Remote locations: 5–10 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

Shipping Charges

  • Free Shipping on eligible orders (if applicable).
  • Shipping charges, if any, will be displayed at checkout before payment.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp (where available). Tracking information may take up to 24 hours to become active.

Delivery Issues

Please ensure your shipping address and contact details are accurate before placing an order.

We are not responsible for:

  • Delays caused by incorrect shipping information.
  • Failed delivery attempts due to customer unavailability.
  • Delays caused by courier companies, natural disasters, strikes, or other circumstances beyond our control.

Damaged or Lost Packages

If your package arrives damaged or appears lost in transit, please contact us within 48 hours of delivery or the expected delivery date.

To assist with claims, please provide:

  • Order number
  • Photos of the package and product (if damaged)
  • Description of the issue

Multiple Shipments

In some cases, orders containing multiple items may be shipped separately. You will receive tracking details for each shipment.

Shipping Restrictions

We currently ship only within India unless otherwise specified on our website.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: hello@trenovo.in
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST

For a typical Indian dropshipping/e-commerce store, you can make it even simpler:

Processing Time: 1–2 business days
Delivery Time: 4–8 business days across India
Shipping Charge: Free Shipping on all orders

This version generally converts better because customers see clear and straightforward shipping expectations.